Last Updated: May 23, 2026
Welcome to SWLA AC Repair (“we,” “our,” or “us”), accessible at swlaacrepair.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.
1. Information We Collect
We may collect the following types of information when you visit our website or contact us:
1.1 Personal Information You Provide
- Contact Information: Name, phone number, email address, physical address
- Service Request Details: Information about your HVAC needs, property type, issue description
- Communication Records: Records of calls, messages, and emails you send us
- Appointment Information: Service date and time preferences
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, click patterns
- IP Address: Your approximate geographic location (city, state)
- Referral Source: The website or search engine that referred you to us
- Cookies and Tracking Technologies: Information collected through cookies (see Section 6)
1.3 Third-Party Information
We may receive information about you from third-party services, including:
- Google Analytics for website performance tracking
- Facebook/Meta Pixel for advertising and analytics
- Call tracking services for service inquiries
- Lead generation networks that connect you with our services
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your service requests and inquiries
- To connect you with qualified HVAC service providers
- To schedule and manage appointments
- To improve our website and services
- To send marketing communications (with your consent)
- To analyze website usage and trends
- To comply with legal obligations
- To prevent fraud and ensure security
3. How We Share Your Information
We may share your information with:
3.1 Service Partners
We are a lead generation and referral service. When you submit a service request or call our advertised number, your information may be shared with licensed HVAC service providers in your area who can fulfill your needs.
3.2 Service Providers
We may share information with trusted third-party service providers who help us operate our website and business, including:
- Hosting providers
- Analytics services (Google Analytics, etc.)
- Marketing platforms
- Call tracking services
- Email service providers
3.3 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
3.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
3.5 We DO NOT Sell Your Personal Information
We do not sell your personal information to third parties for their independent marketing purposes.
4. Affiliate and Referral Disclosure
Important Notice:
SWLA AC Repair operates as a lead generation and referral service. We connect homeowners with HVAC service providers in the Southwest Louisiana area. We may receive compensation from third-party service providers when you contact them through our website, phone number, or other channels.
This compensation does not increase the cost of services to you, and our recommendations are based on service quality and availability in your area.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
5.1 General Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate information
- Deletion: Request that we delete your personal information
- Opt-Out: Unsubscribe from marketing communications at any time
5.2 California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, and share
- The right to request deletion of your personal information
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
5.3 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: info@swlaacrepair.com
We will respond to your request within 30 days.
6. Cookies and Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files stored on your device that help us improve your experience on our website.
6.2 Types of Cookies We Use
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements (Facebook Pixel, Google Ads)
- Preference Cookies: Remember your settings and preferences
6.3 Managing Cookies
You can control cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Options → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Cookies and Site Permissions
Please note that disabling cookies may affect the functionality of our website.
7. Third-Party Links and Services
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Responding to service requests
- Complying with legal obligations
- Resolving disputes
- Enforcing our agreements
When information is no longer needed, we will securely delete or anonymize it.
10. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.
11. International Users
Our services are intended for residents of the United States, specifically Southwest Louisiana and surrounding areas. If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
12. Marketing Communications
If you provide us with your contact information, we may send you:
- Service appointment reminders
- Seasonal HVAC maintenance tips
- Promotional offers and discounts
- Important service announcements
You can opt-out of marketing communications at any time by:
- Clicking the “unsubscribe” link in any email
- Replying “STOP” to text messages
- Contacting us directly
13. Do Not Track Signals
Some browsers offer a “Do Not Track” (DNT) feature. Currently, our website does not respond to DNT signals, as there is no industry-wide standard for handling these requests. However, you can still manage your privacy preferences through cookie settings and contact us with any concerns.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
For significant changes, we may provide additional notice via email or a prominent notice on our website.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
SWLA AC Repair
📧 Email: info@swlaacrepair.com
📍 Service Area: Lake Charles, Sulphur, Moss Bluff, Westlake, Iowa, Prien, and surrounding Southwest Louisiana areas 🌐 Website: swlaacrepair.com